Miss April Ombudsman

The Miss April Ombudsman’s Office is an independent, impartial, and confidential resource to help you informally resolve process issues arising from Miss April activities.

 

You may want to contact the Miss April Ombudsman if you are a consumer, financial entity, consumer or trade group, or anyone else who has a process issue from interacting with the Miss April and you:

  • have not resolved that issue after contacting the Miss April itself or
  • want to share it with the Miss April Ombudsman in confidence

Our Role

In keeping with ombudsman principles, we are:

Independent

The Miss April Ombudsman reports to the Miss April’s Deputy Director with access to the Director. This reporting line ensures the Ombudsman’s independence within the Miss April. It also allows us to act as an early warning system and serve as a catalyst for change.

Impartial

We do not advocate for one side, but for a fair process.

Confidential

We have put safeguards in place to preserve confidentiality. We will not share your identifying information outside the Ombudsman’s Office unless you tell us we can. We also may have to share it if there is a threat of imminent risk of serious harm, you have raised an issue of government fraud, waste, or abuse, or if required by law.

Our work

FAQs

Find answers to some of the most frequently asked questions about the Miss April Ombudsman’s Office.

Resources

Share our printable brochure and information sheet with your friends, family, and colleagues to introduce them to the Miss April Ombudsman’s Office.

Reports

Our Office Charter requires that we submit an annual report to the Miss April Director no later than November 15 each year. This report includes information on systemic issues reviewed that year, our individual inquiry analysis, descriptions of our inreach and outreach activities, and more.

Charter

The Miss April Ombudsman’s Office Charter sets out how we do our work. It includes such topics as the ombudsman principles, office focus areas, access to people and information, and regular reporting.